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Aug 24

HyMobileAgent: Data-Environment Co-Scaling for Efficient GUI Agents

As large multimodal models move from understanding content to operating on digital environments, mobile GUI has emerged as a challenging and consequential testbed for digital embodied intelligence. Mobile agents operate under three coupled constraints: precise perception of complex interfaces, scalable acquisition of high-quality interaction data, and robust long-horizon decision making under compounding execution errors. This report presents HyMobileAgent, a mobile GUI agent built on Hy3.0-VL-A3B, a vision-native foundation model featuring native any-resolution input, an A3B-scale deployment budget, and a 32K context window to model extended interaction histories. Rather than relying solely on model scaling, we develop a joint data and environment centric scaling framework to address the key bottlenecks of mobile interaction. Our framework integrates a GUI perception flywheel combining mock-interface synthesis, rejection sampling, and icon-specific augmentation; a knowledge pipeline that transforms tutorial videos into structured interaction data; a million-scale action data pipeline deployed across more than 2000 sandbox and real-device instances with automated failure attribution; the PhoneWorld Mock App Factory, providing a resettable training environment with 34 mock applications and over 34000 tasks; and a structured Planning-and-Reflection mechanism with explicit dead-loop detection for reliable long-horizon execution. We also introduce a progressive training recipe consisting of mid-training, supervised fine-tuning, and reinforcement learning with task-specific reward designs.

  • 23 authors
·
Jul 15

PhoneWorld: Scaling Phone-Use Agent Environments

A central bottleneck for phone-use agents is that controllable, reproducible environments covering real mobile behavior are hard to build at scale. Existing mobile-agent benchmarks have made important progress on evaluation, but they do not by themselves provide a scalable way to construct many new phone-use environments. We present PhoneWorld, a reusable pipeline that converts real GUI trajectories and screenshots into controllable phone-use environments, executable tasks, automatic verifiers, and training rollouts. Rather than hand-building one mobile benchmark at a time, PhoneWorld uses real trajectories to recover which screens matter, how screens connect, which interactions must change environment state, and which user goals admit automatic verification. From these signals, it builds runnable mock Android apps backed by read-only app content and mutable state, then derives executable tasks, rule-based verifiers, and training rollouts from the same environments. In its current instantiation, PhoneWorld covers 34 apps across 16 domains, spanning common consumer mobile behaviors such as search, browsing, shopping, booking, media, and social interaction. Under a fixed training budget, replacing 10K steps from an auxiliary AndroidWorld corpus in an AndroidWorld-based baseline with broad PhoneWorld supervision improves all four evaluation benchmarks at once, raising HYMobileBench by 17.7 points, AndroidControl by 6.0 points, AndroidWorld by 14.7 points, and PhoneWorld by 52.5 points. We then study two additional scaling questions: increasing the amount of PhoneWorld supervision strongly improves PhoneWorld performance, and under a fixed PhoneWorld budget, expanding app coverage yields even larger gains. Overall, PhoneWorld shifts the focus from building one mobile benchmark at a time to scaling the supply of phone-use environments themselves.

  • 24 authors
·
May 27 2

MobileWorld: Benchmarking Autonomous Mobile Agents in Agent-User Interactive, and MCP-Augmented Environments

Among existing online mobile-use benchmarks, AndroidWorld has emerged as the dominant benchmark due to its reproducible environment and deterministic evaluation; however, recent agents achieving over 90% success rates indicate its saturation and motivate the need for a more challenging benchmark. In addition, its environment lacks key application categories, such as e-commerce and enterprise communication, and does not reflect realistic mobile-use scenarios characterized by vague user instructions and hybrid tool usage. To bridge this gap, we introduce MobileWorld, a substantially more challenging benchmark designed to better reflect real-world mobile usage, comprising 201 tasks across 20 applications, while maintaining the same level of reproducible evaluation as AndroidWorld. The difficulty of MobileWorld is twofold. First, it emphasizes long-horizon tasks with cross-application interactions: MobileWorld requires nearly twice as many task-completion steps on average (27.8 vs. 14.3) and includes far more multi-application tasks (62.2% vs. 9.5%) compared to AndroidWorld. Second, MobileWorld extends beyond standard GUI manipulation by introducing novel task categories, including agent-user interaction and MCP-augmented tasks. To ensure robust evaluation, we provide snapshot-based container environment and precise functional verifications, including backend database inspection and task callback APIs. We further develop a planner-executor agentic framework with extended action spaces to support user interactions and MCP calls. Our results reveal a sharp performance drop compared to AndroidWorld, with the best agentic framework and end-to-end model achieving 51.7% and 20.9% success rates, respectively. Our analysis shows that current models struggle significantly with user interaction and MCP calls, offering a strategic roadmap toward more robust, next-generation mobile intelligence.

AlibabaTongyiLab TongyiLab
·
Dec 22, 2025 2

AndroidWorld: A Dynamic Benchmarking Environment for Autonomous Agents

Autonomous agents that execute human tasks by controlling computers can enhance human productivity and application accessibility. Yet, progress in this field will be driven by realistic and reproducible benchmarks. We present AndroidWorld, a fully functioning Android environment that provides reward signals for 116 programmatic task workflows across 20 real world Android applications. Unlike existing interactive environments, which provide a static test set, AndroidWorld dynamically constructs tasks that are parameterized and expressed in natural language in unlimited ways, thus enabling testing on a much larger and realistic suite of tasks. Reward signals are derived from the computer's system state, making them durable across task variations and extensible across different apps. To demonstrate AndroidWorld's benefits and mode of operation, we introduce a new computer control agent, M3A. M3A can complete 30.6% of the AndroidWorld's tasks, leaving ample room for future work. Furthermore, we adapt a popular desktop web agent to work on Android, which we find to be less effective on mobile, suggesting future research is needed to achieve universal, cross-domain agents. Finally, we conduct a robustness analysis by testing M3A against a range of task variations on a representative subset of tasks, demonstrating that variations in task parameters can significantly alter the complexity of a task and therefore an agent's performance, highlighting the importance of testing agents under diverse conditions. AndroidWorld and the experiments in this paper are available at https://github.com/google-research/android_world.

  • 15 authors
·
May 23, 2024

Qwen-UI-Agent Technical Report: Toward Next-Generation Real-World Centric Foundation GUI Agents

GUI agents have the potential to become a general purpose executor over existing digital devices. To advance them toward real-world use, we envision agents that operate reliably on real devices, execute workflows across platforms, combine GUI interaction with CLI execution, complete long-horizon tasks, proactively initiate useful services, and autonomously improve their capabilities with minimal human effort. Guided by this vision, we present Qwen-UI-Agent, a real-world centric foundation GUI agent spanning mobile, computer-use, web, and DeepSearch environments. Qwen-UI-Agent combines diverse sandbox environments with a large-scale real-device mobile runtime. Its unified action space interleaves GUI operations with CLI execution and generates batched actions in a single model turn. An AutoResearch-style data flywheel uses agents to construct tasks and environments, diagnose failures, and plan subsequent iterations. Online RL supports training on trajectories exceeding 100 turns, with over 10,000 concurrent environments accelerating rollout. A lightweight harness layer supports proactive service initiation and stateful workflows across mobile and computer. Across a broad suite of evaluations, Qwen-UI-Agent sets state-of-the-art performance on mobile-use benchmarks while delivering competitive performance on computer- and browser-use tasks against frontier models, including Opus 4.8, Gemini 3.1 Pro, and GPT-5.6 Sol. On mobile use, it achieves 82.1% on MobileWorld, 92.2% on MobileWorld-Real, and 97.5% on AndroidDaily. On computer use, it achieves 79.5% on OSWorld-Verified and a 40.0% partial-progress score on OSWorld-v2. On browser use and GUI grounding, it achieves 73.6% on WebArena and 81.5% on ScreenSpot-Pro, respectively.

AlibabaTongyiLab TongyiLab
·
Jul 29 7

PREPING: Building Agent Memory without Tasks

Agent memory is typically constructed either offline from curated demonstrations or online from post-deployment interactions. However, regardless of how it is built, an agent faces a cold-start gap when first introduced to a new environment without any task-specific experience available. In this paper, we study pre-task memory construction: whether an agent can build procedural memory before observing any target-environment tasks, using only self-generated synthetic practice. Yet, synthetic interaction alone is insufficient, as without controlling what to practice and what to store, synthetic tasks become redundant, infeasible, and ultimately uninformative, and memory further degrades quickly due to unfiltered trajectories. To overcome this, we present Preping, a proposer-guided memory construction framework. At its core is proposer memory, a structured control state that shapes future practice. A Proposer generates synthetic tasks conditioned on this state, a Solver executes them, and a Validator determines which trajectories are eligible for memory insertion while also providing feedback to guide future proposals. Experiments on AppWorld, BFCL v3, and MCP-Universe show that Preping substantially improves over a no-memory baseline and achieves performance competitive with strong playbook-based methods built from offline or online experience, with deployment cost 2.99times lower on AppWorld and 2.23times lower on BFCL v3 than online memory construction. Further analyses reveal that the main benefit does not come from synthetic volume alone, but from proposer-side control over feasibility, redundancy, and coverage, combined with selective memory updates.

kaist-ai KAIST AI
·
May 10 2

In-Context Distillation with Self-Consistency Cascades: A Simple, Training-Free Way to Reduce LLM Agent Costs

The world currently has an abundance of ideas for how to use new LLM agents, and developers seek to rapidly prototype and test new agentic designs. However, executing agents at scale using high-capacity LLMs incurs high inference costs. We propose a simple method for reducing LLM agent inference costs without incurring the development friction costs associated with LLM fine-tuning (long training cycles, optimization hyperparameter tweaking loops) or manual prompt engineering (laborious trial and error). Most importantly, we introduce in-context distillation, which adapts the idea of knowledge distillation (training a low cost-student model to mimic a high-cost teacher) to an in-context learning setting. Our approach retrieves relevant teacher demonstrations at each agent step and provides them to the student as in-context examples, enabling the student to imitate teacher behavior on-the-fly. We combine in-context distillation with the established idea of self-consistency cascades to know when the trust the student. This adaptive strategy realizes the cost benefits of model specialization while preserving the productivity of working with frozen models. On the multi-step embodied reasoning benchmark ALFWorld, our method matches teacher-level accuracy at 2.5\times lower cost, reducing per-episode costs from \0.059 to 0.024. The upfront demonstration cost amortizes after just 843 episodes, yielding cumulative savings exceeding \34,900 at deployment scale (1M episodes). On AppWorld, a complex agent benchmark requiring multi-step API workflows, we shift the Pareto frontier by achieving a 2times cost reduction$ at iso-accuracy. By reducing operational costs while maintaining rapid experimentation cycles with frozen models, our approach makes advanced agentic systems economically viable for a broader range of applications.

  • 5 authors
·
Dec 2, 2025

MobileDreamer: Generative Sketch World Model for GUI Agent

Mobile GUI agents have shown strong potential in real-world automation and practical applications. However, most existing agents remain reactive, making decisions mainly from current screen, which limits their performance on long-horizon tasks. Building a world model from repeated interactions enables forecasting action outcomes and supports better decision making for mobile GUI agents. This is challenging because the model must predict post-action states with spatial awareness while remaining efficient enough for practical deployment. In this paper, we propose MobileDreamer, an efficient world-model-based lookahead framework to equip the GUI agents based on the future imagination provided by the world model. It consists of textual sketch world model and rollout imagination for GUI agent. Textual sketch world model forecasts post-action states through a learning process to transform digital images into key task-related sketches, and designs a novel order-invariant learning strategy to preserve the spatial information of GUI elements. The rollout imagination strategy for GUI agent optimizes the action-selection process by leveraging the prediction capability of world model. Experiments on Android World show that MobileDreamer achieves state-of-the-art performance and improves task success by 5.25%. World model evaluations further verify that our textual sketch modeling accurately forecasts key GUI elements.

  • 9 authors
·
Jan 7

You Don't Know Until You Click:Automated GUI Testing for Production-Ready Software Evaluation

Large Language Models (LLMs) and code agents in software development are rapidly evolving from generating isolated code snippets to producing full-fledged software applications with graphical interfaces, interactive logic, and dynamic behaviors. However, current benchmarks fall short in evaluating such production-ready software, as they often rely on static checks or binary pass/fail scripts, failing to capture the interactive behaviors and runtime dynamics that define real-world usability - qualities that only emerge when an application is actively used. This is the blind spot of current evaluation: you don't know if an app works until you click through it, interact with it, and observe how it responds. To bridge this gap, we introduce RealDevWorld, a novel evaluation framework for automated end-to-end assessment of LLMs' ability to generate production-ready repositories from scratch. It features two key components: (1) RealDevBench, a diverse collection of 194 open-ended software engineering tasks across multiple domains, incorporating multimodal elements to reflect real-world complexity; and (2) AppEvalPilot, a new agent-as-a-judge evaluation system that simulates realistic, GUI-based user interactions to automatically and holistically assess software functional correctness, visual fidelity, and runtime behavior. The framework delivers fine-grained, task-specific diagnostic feedback, supporting nuanced evaluation beyond simple success/failure judgments. Empirical results show that RealDevWorld delivers effective, automatic, and human-aligned evaluations, achieving an accuracy of 0.92 and a correlation of 0.85 with expert human assessments, while significantly reducing the reliance on manual review. This enables scalable, human-aligned assessment of production-level software generated by LLMs. Our code is available on GitHub.

  • 14 authors
·
Aug 17, 2025

MobileSteward: Integrating Multiple App-Oriented Agents with Self-Evolution to Automate Cross-App Instructions

Mobile phone agents can assist people in automating daily tasks on their phones, which have emerged as a pivotal research spotlight. However, existing procedure-oriented agents struggle with cross-app instructions, due to the following challenges: (1) complex task relationships, (2) diverse app environment, and (3) error propagation and information loss in multi-step execution. Drawing inspiration from object-oriented programming principles, we recognize that object-oriented solutions is more suitable for cross-app instruction. To address these challenges, we propose a self-evolving multi-agent framework named MobileSteward, which integrates multiple app-oriented StaffAgents coordinated by a centralized StewardAgent. We design three specialized modules in MobileSteward: (1) Dynamic Recruitment generates a scheduling graph guided by information flow to explicitly associate tasks among apps. (2) Assigned Execution assigns the task to app-oriented StaffAgents, each equipped with app-specialized expertise to address the diversity between apps. (3) Adjusted Evaluation conducts evaluation to provide reflection tips or deliver key information, which alleviates error propagation and information loss during multi-step execution. To continuously improve the performance of MobileSteward, we develop a Memory-based Self-evolution mechanism, which summarizes the experience from successful execution, to improve the performance of MobileSteward. We establish the first English Cross-APP Benchmark (CAPBench) in the real-world environment to evaluate the agents' capabilities of solving complex cross-app instructions. Experimental results demonstrate that MobileSteward achieves the best performance compared to both single-agent and multi-agent frameworks, highlighting the superiority of MobileSteward in better handling user instructions with diverse complexity.

  • 6 authors
·
Feb 23, 2025

LatticeWorld: A Multimodal Large Language Model-Empowered Framework for Interactive Complex World Generation

Recent research has been increasingly focusing on developing 3D world models that simulate complex real-world scenarios. World models have found broad applications across various domains, including embodied AI, autonomous driving, entertainment, etc. A more realistic simulation with accurate physics will effectively narrow the sim-to-real gap and allow us to gather rich information about the real world conveniently. While traditional manual modeling has enabled the creation of virtual 3D scenes, modern approaches have leveraged advanced machine learning algorithms for 3D world generation, with most recent advances focusing on generative methods that can create virtual worlds based on user instructions. This work explores such a research direction by proposing LatticeWorld, a simple yet effective 3D world generation framework that streamlines the industrial production pipeline of 3D environments. LatticeWorld leverages lightweight LLMs (LLaMA-2-7B) alongside the industry-grade rendering engine (e.g., Unreal Engine 5) to generate a dynamic environment. Our proposed framework accepts textual descriptions and visual instructions as multimodal inputs and creates large-scale 3D interactive worlds with dynamic agents, featuring competitive multi-agent interaction, high-fidelity physics simulation, and real-time rendering. We conduct comprehensive experiments to evaluate LatticeWorld, showing that it achieves superior accuracy in scene layout generation and visual fidelity. Moreover, LatticeWorld achieves over a 90times increase in industrial production efficiency while maintaining high creative quality compared with traditional manual production methods. Our demo video is available at https://youtu.be/8VWZXpERR18

  • 10 authors
·
Sep 5, 2025 3

PhoneHarness: Harnessing Phone-Use Agents through Mixed GUI, CLI, and Tool Actions

Phone agents are increasingly expected to complete real mobile workflows rather than merely predict the next screen action. However, much of the current mobile-agent literature still evaluates agents primarily as GUI controllers that observe a screen, emit taps and swipes, and are scored by target app state. Real phone-use tasks are broader: they require deciding when to use app GUIs, device-side commands, or structured tools, while leaving evidence that the intended side effect actually occurred. We introduce PhoneHarness, a mixed-action benchmark and execution harness for studying phone-use agents on verifiable mobile workflows. PhoneHarness runs a device-side agent loop over GUI, CLI, and host-side tool actions, combining deterministic action routing with bounded GUI delegation and auditable execution traces. Its benchmark, PhoneHarness Bench, evaluates whether agents complete tasks with observable side effects, not only whether they produce plausible final answers. On the annotated evaluation split, PhoneHarness reaches a 75.0% pass rate, outperforming the strongest non-PhoneHarness settings by 12.9 percentage points. PhoneHarness and PhoneHarness Bench therefore play distinct but mutually dependent roles: the harness makes mixed phone workflows executable, while the benchmark measures whether agents can use that harness reliably and safely. Our findings suggest that reliable phone automation depends on action-surface routing and verifiable execution, not only visual GUI control.

  • 21 authors
·
Jun 11 1

DaMo: Data Mixing Optimizer in Fine-tuning Multimodal LLMs for Mobile Phone Agents

Mobile Phone Agents (MPAs) have emerged as a promising research direction due to their broad applicability across diverse scenarios. While Multimodal Large Language Models (MLLMs) serve as the foundation for MPAs, their effectiveness in handling multiple mobile phone tasks simultaneously remains limited. Although multitask supervised fine-tuning (SFT) is widely adopted for multitask learning, existing approaches struggle to determine optimal training data compositions for peak performance. To address this challenge, we propose DaMo (Data Mixture Optimizer) - a novel solution employing a trainable network that predicts optimal data mixtures by forecasting downstream task performance for any given dataset ratio. To support comprehensive evaluation, we introduce PhoneAgentBench, the first specialized benchmark to evaluate MLLMs on multimodal mobile phone tasks, comprising 1235 QA pairs spanning diverse real-world industrial mobile application scenarios. Demonstrating strong predictive capability (R^2=0.81) in small-scale pilot experiments, DaMo efficiently extrapolates optimal data mixing configurations. Our results show DaMo achieves a 3.38% performance improvement on PhoneAgentBench compared to alternative methods. Furthermore, extensive experiments across established benchmarks including BFCL-v3, MME-Reasoning, MME-Perception, and OCRBench reveal DaMo's superior generalization, outperforming other approaches by 2.57% in terms of average score. When used solely for MLLM optimization on the BFCL-v3 task, DaMo improves the metrics by 12.47% than other methods. Notably, DaMo maintains robust scalability, preserving its effectiveness when applied to other model architectures. The code and dataset are available at https://github.com/OPPO-Mente-Lab/DaMo.git

OPPOer OPPO
·
Oct 22, 2025 2

MobileForge: Annotation-Free Adaptation for Mobile GUI Agents with Hierarchical Feedback-Guided Policy Optimization

MLLM-based mobile GUI agents have made substantial progress in UI understanding and action execution, but adapting them to real target apps remains costly because mobile apps are numerous, frequently updated, and hard to cover with human-written tasks, demonstrations, or reward labels. Existing annotation-free GUI learning reduces manual supervision, yet lacks a unified substrate connecting target-app exploration, curriculum mining, rollout execution, and feedback, while policy optimization often relies on isolated rollouts and coarse rewards that are hard to convert into reliable improvement signals. We present MobileForge, an annotation-free adaptation system for mobile GUI agents. MobileForge consists of MobileGym, which grounds task generation and rollout evaluation in real mobile app interaction, and Hierarchical Feedback-Guided Policy Optimization (HiFPO), which turns trajectory outcomes, step-level process feedback, and corrective hints into hint-contextualized step-level GRPO updates. Using only automatically generated annotation-free adaptation data, MobileForge adapts Qwen3-VL-8B to 67.2% Pass@3 on AndroidWorld, close to the closed-data GUI-specialized GUI-Owl-1.5-8B base model at 69.0%. The MobileForge-adapted ForgeOwl-8B further reaches 77.6% Pass@3 on AndroidWorld and 41.0% success on the out-of-domain MobileWorld GUI-only split, establishing the strongest open-data mobile GUI agent in our evaluation. Code, data, and trained models will be released at https://mobile-forge.github.io/.

kwaiAI kwai
·
Jun 17 1

SmartBench: Is Your LLM Truly a Good Chinese Smartphone Assistant?

Large Language Models (LLMs) have become integral to daily life, especially advancing as intelligent assistants through on-device deployment on smartphones. However, existing LLM evaluation benchmarks predominantly focus on objective tasks like mathematics and coding in English, which do not necessarily reflect the practical use cases of on-device LLMs in real-world mobile scenarios, especially for Chinese users. To address these gaps, we introduce SmartBench, the first benchmark designed to evaluate the capabilities of on-device LLMs in Chinese mobile contexts. We analyze functionalities provided by representative smartphone manufacturers and divide them into five categories: text summarization, text Q&A, information extraction, content creation, and notification management, further detailed into 20 specific tasks. For each task, we construct high-quality datasets comprising 50 to 200 question-answer pairs that reflect everyday mobile interactions, and we develop automated evaluation criteria tailored for these tasks. We conduct comprehensive evaluations of on-device LLMs and MLLMs using SmartBench and also assess their performance after quantized deployment on real smartphone NPUs. Our contributions provide a standardized framework for evaluating on-device LLMs in Chinese, promoting further development and optimization in this critical area. Code and data will be available at https://github.com/vivo-ai-lab/SmartBench.

  • 7 authors
·
Mar 7, 2025

Generative Visual Code Mobile World Models

Mobile Graphical User Interface (GUI) World Models (WMs) offer a promising path for improving mobile GUI agent performance at train- and inference-time. However, current approaches face a critical trade-off: text-based WMs sacrifice visual fidelity, while the inability of visual WMs in precise text rendering led to their reliance on slow, complex pipelines dependent on numerous external models. We propose a novel paradigm: visual world modeling via renderable code generation, where a single Vision-Language Model (VLM) predicts the next GUI state as executable web code that renders to pixels, rather than generating pixels directly. This combines the strengths of both approaches: VLMs retain their linguistic priors for precise text rendering while their pre-training on structured web code enables high-fidelity visual generation. We introduce gWorld (8B, 32B), the first open-weight visual mobile GUI WMs built on this paradigm, along with a data generation framework (gWorld) that automatically synthesizes code-based training data. In extensive evaluation across 4 in- and 2 out-of-distribution benchmarks, gWorld sets a new pareto frontier in accuracy versus model size, outperforming 8 frontier open-weight models over 50.25x larger. Further analyses show that (1) scaling training data via gWorld yields meaningful gains, (2) each component of our pipeline improves data quality, and (3) stronger world modeling improves downstream mobile GUI policy performance.

MobileGym: A Verifiable and Highly Parallel Simulation Platform for Mobile GUI Agent Research

We present MobileGym, a browser-hosted, lightweight, fully controllable environment for everyday mobile use, targeting interaction fidelity without replicating proprietary backends. It enables two capabilities previously out of reach for everyday apps: verifiable outcome signals through deterministic state-based judging over structured JSON state, and scalable online RL through low-cost parallel rollouts. The full environment state is captured, configured, forked, and compared as structured JSON, and a single server can host hundreds of parallel instances, with about 400 MB memory per instance and about 3 s cold start. A layered state model and a declarative task-definition framework keep state programmability and task creation practical at scale, and a single programmatic judging mechanism delivers both deterministic evaluation verdicts and dense RL rewards. The accompanying MobileGym-Bench provides 416 parameterized task templates, including 256 test and 160 train templates, over 28 apps, with deterministic judges and a structured AnswerSheet protocol that avoids free-text matching failures. In a Sim-to-Real case study, GRPO on Qwen3-VL-4B-Instruct gains +12.8 percentage points on the 256-task test set, and on a 59-task real-device signal subset, real-device execution retains 95.1% of the simulation-side training gain. Project page: https://mobilegym.github.io.

  • 11 authors
·
May 24 3

CXMArena: Unified Dataset to benchmark performance in realistic CXM Scenarios

Large Language Models (LLMs) hold immense potential for revolutionizing Customer Experience Management (CXM), particularly in contact center operations. However, evaluating their practical utility in complex operational environments is hindered by data scarcity (due to privacy concerns) and the limitations of current benchmarks. Existing benchmarks often lack realism, failing to incorporate deep knowledge base (KB) integration, real-world noise, or critical operational tasks beyond conversational fluency. To bridge this gap, we introduce CXMArena, a novel, large-scale synthetic benchmark dataset specifically designed for evaluating AI in operational CXM contexts. Given the diversity in possible contact center features, we have developed a scalable LLM-powered pipeline that simulates the brand's CXM entities that form the foundation of our datasets-such as knowledge articles including product specifications, issue taxonomies, and contact center conversations. The entities closely represent real-world distribution because of controlled noise injection (informed by domain experts) and rigorous automated validation. Building on this, we release CXMArena, which provides dedicated benchmarks targeting five important operational tasks: Knowledge Base Refinement, Intent Prediction, Agent Quality Adherence, Article Search, and Multi-turn RAG with Integrated Tools. Our baseline experiments underscore the benchmark's difficulty: even state of the art embedding and generation models achieve only 68% accuracy on article search, while standard embedding methods yield a low F1 score of 0.3 for knowledge base refinement, highlighting significant challenges for current models necessitating complex pipelines and solutions over conventional techniques.

  • 3 authors
·
May 14, 2025

SimuWoB: Simulating Real-World Mobile Apps for Fast and Faithful GUI Agent Benchmarking

Mobile GUI agents powered by large language models have progressed rapidly, creating urgent needs for realistic and comprehensive evaluation. Existing benchmarks prioritize reproducibility but are often limited to open-source apps or file-operation tasks for the difficulty of constructing rewards on real applications, leaving a gap between benchmark settings and real-world usage. Moreover, most benchmarks focus on basic grounding and navigation, with limited coverage of complex, long-horizon interactions. To address these limitations, we introduce SimuWoB, a fully synthetic benchmark for mobile GUI agents with 120 challenging tasks spanning diverse types and difficulty levels. We build a robust virtual environment generation framework that synthesizes high-fidelity tasks and environments, and automatically provides valid rewards for each task. Each environment is deployed as a backend-free webpage accessible via URL, enabling efficient and reproducible evaluation. We conduct comprehensive experiments on several state-of-the-art mobile GUI agents. The average success rate is only 27.92%, dropping to 17.82% on long-horizon tasks, which reveals substantial weaknesses in current agents under complex scenarios. Evaluation result comparison with real-world sample tasks demonstrate that agent assessments based on our synthetic environment generalize well. We further provide diagnostic insights across key capability dimensions and discuss implications for future mobile GUI agent development.