message_id
string | language
string | timestamp
string | customer_message
string | intent_label
string | sentiment_label
string | confidence_score
float64 |
|---|---|---|---|---|---|---|
FIN_MSG_0001
|
en
|
2025-10-26 14:35:12
|
I can't access my savings account online, and I need to check my balance urgently.
|
Account_Access_Issue
|
Negative
| 0.98
|
FIN_MSG_0002
|
es
|
2025-10-26 14:36:05
|
¿Cuál es la tasa de interés actual para una hipoteca a 15 años?
|
Mortgage_Inquiry
|
Neutral
| 0.92
|
FIN_MSG_0003
|
fr
|
2025-10-26 14:37:01
|
Le virement que j'ai fait hier n'est toujours pas arrivé. C'est inacceptable!
|
Transfer_Delay_Complaint
|
Negative
| 0.99
|
FIN_MSG_0004
|
en
|
2025-10-26 14:37:55
|
I received a notification about a suspicious transaction. Please verify this immediately.
|
Fraud_Alert_Verification
|
Anxious
| 0.95
|
FIN_MSG_0005
|
de
|
2025-10-26 14:38:48
|
Ich möchte ein neues Girokonto eröffnen. Welche Unterlagen benötigen Sie?
|
Account_Opening_Inquiry
|
Neutral
| 0.88
|
FIN_MSG_0006
|
pt
|
2025-10-26 14:39:30
|
A experiência com o atendimento ao cliente foi fantástica, muito obrigado!
|
General_Appreciation
|
Positive
| 0.97
|
FIN_MSG_0007
|
en
|
2025-10-26 14:40:15
|
Is there a penalty for early withdrawal from a fixed deposit account?
|
Fixed_Deposit_Inquiry
|
Neutral
| 0.91
|
FIN_MSG_0008
|
es
|
2025-10-26 14:41:09
|
Necesito aumentar el límite de mi tarjeta de crédito antes de mi viaje.
|
Credit_Limit_Increase_Request
|
Neutral
| 0.94
|
FIN_MSG_0009
|
fr
|
2025-10-26 14:41:58
|
Mon application mobile plante constamment après la dernière mise à jour.
|
Mobile_App_Bug_Report
|
Negative
| 0.96
|
FIN_MSG_00010
|
en
|
2025-10-26 14:42:40
|
The automatic bill payment failed this month. Can you check why?
|
Payment_Failure_Issue
|
Negative
| 0.98
|
FIN_MSG_00011
|
de
|
2025-10-26 14:43:22
|
Wie kann ich meine Adresse in meinem Profil ändern?
|
Profile_Update_Request
|
Neutral
| 0.85
|
FIN_MSG_00012
|
pt
|
2025-10-26 14:44:05
|
Gostaria de saber mais sobre as opções de investimento de baixo risco.
|
Investment_Product_Inquiry
|
Neutral
| 0.9
|
FIN_MSG_00013
|
en
|
2025-10-26 14:44:55
|
My card was declined at the supermarket. This is extremely embarrassing!
|
Card_Declined_Complaint
|
Angry
| 0.99
|
FIN_MSG_00014
|
es
|
2025-10-26 14:45:30
|
He perdido mi tarjeta de débito, por favor bloquéenla de inmediato.
|
Card_Lost_Request
|
Urgent
| 0.96
|
FIN_MSG_00015
|
fr
|
2025-10-26 14:46:15
|
Quel est le taux de change pour l'euro vers le dollar américain aujourd'hui?
|
Exchange_Rate_Inquiry
|
Neutral
| 0.89
|
FIN_MSG_00016
|
en
|
2025-10-26 14:47:01
|
Thank you for resolving the issue so quickly! Excellent service.
|
General_Appreciation
|
Positive
| 0.99
|
FIN_MSG_00017
|
de
|
2025-10-26 14:47:50
|
Ich habe eine doppelte Abbuchung auf meinem Konto. Bitte um Klärung.
|
Double_Charge_Dispute
|
Negative
| 0.97
|
FIN_MSG_00018
|
pt
|
2025-10-26 14:48:35
|
Posso solicitar um empréstimo pessoal online sem ir à agência?
|
Personal_Loan_Inquiry
|
Neutral
| 0.93
|
FIN_MSG_00019
|
en
|
2025-10-26 14:49:18
|
I am looking for the best retirement savings plan options you offer.
|
Retirement_Planning_Inquiry
|
Neutral
| 0.9
|
FIN_MSG_00020
|
es
|
2025-10-26 14:50:00
|
El cajero automático se tragó mi tarjeta. ¿Qué debo hacer ahora?
|
ATM_Card_Retention_Issue
|
Distressed
| 0.98
|
FIN_MSG_00021
|
fr
|
2025-10-26 14:50:45
|
J'ai oublié mon mot de passe pour la banque en ligne, aidez-moi.
|
Password_Reset_Request
|
Neutral
| 0.91
|
FIN_MSG_00022
|
en
|
2025-10-26 14:51:30
|
The interest rate you gave me is much lower than what was promised. I'm very disappointed.
|
Interest_Rate_Dispute
|
Negative
| 0.99
|
FIN_MSG_00023
|
de
|
2025-10-26 14:52:15
|
Wann wird meine neue Kreditkarte ankommen?
|
Card_Delivery_Inquiry
|
Neutral
| 0.87
|
FIN_MSG_00024
|
pt
|
2025-10-26 14:53:01
|
Quais são os requisitos para abrir uma conta empresarial?
|
Business_Account_Inquiry
|
Neutral
| 0.94
|
FIN_MSG_00025
|
en
|
2025-10-26 14:53:45
|
Your customer service line is constantly busy. This is infuriating!
|
Service_Quality_Complaint
|
Angry
| 0.98
|
FIN_MSG_00026
|
es
|
2025-10-26 14:54:30
|
Quisiera cancelar mi seguro de viaje, ya no lo necesito.
|
Insurance_Cancellation_Request
|
Neutral
| 0.92
|
FIN_MSG_00027
|
fr
|
2025-10-26 14:55:10
|
Je n'arrive pas à effectuer un paiement international, il y a un message d'erreur.
|
International_Payment_Issue
|
Negative
| 0.95
|
FIN_MSG_00028
|
en
|
2025-10-26 14:55:55
|
I am calling to give positive feedback on Agent Sarah. She was extremely helpful!
|
Agent_Positive_Feedback
|
Positive
| 0.99
|
FIN_MSG_00029
|
de
|
2025-10-26 14:56:40
|
Gibt es eine Gebühr für die Nutzung von Geldautomaten anderer Banken?
|
ATM_Fee_Inquiry
|
Neutral
| 0.89
|
FIN_MSG_00030
|
pt
|
2025-10-26 14:57:25
|
Como faço para ativar o meu cartão de crédito que chegou hoje?
|
Card_Activation_Request
|
Neutral
| 0.93
|
FIN_MSG_00031
|
en
|
2025-10-26 14:58:10
|
I need to speak to a financial advisor about setting up a trust fund.
|
Advisor_Consultation_Request
|
Neutral
| 0.95
|
FIN_MSG_00032
|
es
|
2025-10-26 14:58:55
|
La aplicación me dice 'Error 404' al intentar ver mis estados de cuenta.
|
Mobile_App_Bug_Report
|
Negative
| 0.96
|
No dataset card yet
- Downloads last month
- 4